As a user of Guest WiFi, Patrick quickly grew frustrated at the need to find and input endless passwords, fill in registration forms and deal with poor connectivity. He went on to work in the WiFi industry and after 4 years, it was clear to Patrick that the problems were far greater than user experience. Businesses were also at the mercy of expensive, difficult to set up networks which provided zero insight into their customers.
After teaching himself how to code, Patrick developed BLACKBX to address his frustrations, and fill the gap for the provision of simple to setup, value-added Guest WiFi.
Helen with her financial expertise and experience has supported acquiring funding to get BLACKBX off the ground and continue to grow and develop.
When not crunching numbers in the office Helen enjoys a life on the ocean waves as a blue water sailor. Her love of old property and boats feeds the desire to restore and build. Never far away from the next project.
Our tech-savvy Support Agent Douglas solves any issues and queries for our customers. As a key contact in our team, he provides the best experience building strong customer relationships.
Grant Laing is our business developer with over 20 years’ extensive experience. Grant has an eye for new business opportunities and the experience to sell new concepts, as well as a passion for doing business the right way. Grant brings an experienced focus to sales, business development and commercial activities.
Jamie is our Backend Software Developer. Since joining, he has worked on refactoring the existing system so that we can offer a robust API. With a count of 20,001 Midi-clorian per cell, he makes the team understand the magic of coding, playing an essential role in the continued innovation of BLACKBX, It's like he already had gunpowder in the Classical Era.
He also plays the drums and air codes in his free time.
Aga is our creative flair of visual execution. The creation of smart, beautiful branding to communicate to wide audiences. She has brought us her skills and expertise in design to help us develop our unique brand and share our message..
Our Support Agent Murdo forms the rest of our support team. Even though he is the youngest member he is one of the main points of contact for our customers and his enthusiasm and energy shows when he is there for our customers and the team..
Eduardo spends his time at work playing with spreadsheets and trying to come up with clever marketing ideas to increase leads.
James is here to make our customers more successful; managing support, looking after commercial relationships, driving innovation in the product’s use and most importantly, helping our end users realise value from their investment!.
Outside of the exciting world of SaaS James is a fan of hoppy beer, science fiction and is a keen amateur mountaineer.
Scott is an award winning filmmaker and all around digital guy, responsible for videos, social media and all things content related. He’s created videos and content for sites like Vanity Fair.
Laura is our Sales and Marketing intern, having a general insight of all the marketing activities she is going to help accomplishing the team's objectives. She moved from Spain to study a master's degree in Marketing at Edinburgh Napier University, and decided to stay in Edinburgh to enjoy the wonderful weather.